The invisible cap
Tu started taekwondo at 13, was a pre-olympic athlete, and eventually bought his first studio from his instructor at 25. He loved teaching students and making a difference for families in the community. But paper sign-up sheets, manual follow-ups, and manual billing consumed his and his team's evenings and weekends.
Tu enrolled at Harvard Business School, and there he quickly realized that with all the studio's manual work, there was an invisible cap on how much they could grow.
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