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Increase membership retention

Customer retention is one of the most important parts of your business strategy. We consider MyStudio not only a sales-enablement powerhouse, but also a churn-busting secret weapon.  Build loyal customers and communities with our retention tools to keep your members loving each day with you, for longer.

Retain

You earned their business once. Now keep on earning it, with every interaction.
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Communicate effectively to members

MyStudio's app consolidates your services into one accessible platform, enhancing engagement and community while saving you administrative time. It includes powerful individual and group SMS, push notifications and automated email communication tools.

Encourage member engagement

Keep your customers engaged with our attendance based automation retention tools, powered by an attendance check-in that gives you powerful data on your most active members, who's most likely to quit, and your most popular classes/instructors.

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Motivate & track progress

MyStudio's automation manages ranks and levels, ensuring member progress recognition. It uses attendance data to deliver automated motivational experiences, and shares resources for continuous engagement and goal achievement.

We like the online registration tools and the ability to communicate much more effectively with customers.

Joshua

Switched to MyStudio and won't look back.

Andrew P.

MyStudio is a critical element in our business operations and success.

Anna

MyStudio has SAVED our studio.

Julie A.

Great product with lots of function that won't break the bank.

Nicholas C.

We like the online registration tools and the ability to communicate much more effectively with customers.

Joshua

Switched to MyStudio and won't look back.

Andrew P.

MyStudio is a critical element in our business operations and success

Anna

MyStudio has SAVED our studio

Julie A.

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More than one studio location?

Our easy to use tools help you manage any number of locations for your business.

See multi-location pricing
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FAQs

How can MyStudio’s membership management software help me retain members?

The MyStudio platform includes a variety of automation tools that are designed to boost engagement and help you form lasting relationships with the clients you serve. What’s more, our membership retention software allows you to automate a variety of tasks and implement custom communication triggers based on attendance and other criteria, such as upcoming payment dates or expiration dates.

MyStudio also offers a free mobile app for your members, compatible with both iOS and Android, allowing them to stay connected with your business around the clock. At the click of a button, they can access several self-service tools, view the latest class schedules, and learn about the deals or promotions your studio is currently running. They can also send direct messages to you via the app to express concerns or ask questions.

Altogether, MyStudio’s membership recruitment and retention software makes being a member of your studio a frictionless experience. With our platform, your members can tap into the information they need whenever they need it.

How can membership management software improve and streamline member communication?

Our software facilitates simple two-way SMS communication and in-app push notifications. When you make a change to a schedule, launch a new deal, or add some fresh merchandise to your online store, members will be notified via the member app, which they can then head into to make purchases, respond to messages, and stay connected with your studio.

Our membership retention solution empowers your members by allowing them to access all of your products, events, and business programs via an intuitive mobile app or a web-based application. They have the freedom to connect with your studio whenever, wherever, and however they would like.

Suppose that you need one of your employees to follow up with a member about a message they sent in the MyStudio app. Within our software, you can create custom tasks, assign them to an employee, and monitor their completion. You can delegate a variety of member service tasks to staff members at any of your locations and create alerts to remind them to complete the assigned work by the set deadline. When they wrap up, you will be notified via the MyStudio app.

How can membership management software enhance member engagement?

Maximizing engagement is critical to increasing membership retention, and our software helps you do exactly that by providing you with a variety of ways to connect with members. 

You can target your members and leads across multiple channels, including email, SMS, and the MyStudio app, and by leveraging omnichannel targeting, you effectively maximize engagement, reach more members, and boost sales volume. Our gym membership retention tools also enable you to manage in-app email campaigns, which are another great way of inspiring engagement via learning resources. 

Additionally, MyStudio features intuitive self-service tools that your members can use to sign up for new courses, update payment information, and more. They can curate their own gym experience and engage with your brand on their terms, which can help ease them into greater engagement.

How can membership management software help track and measure member satisfaction?

Membership management software allows you to monitor engagement with all of your products and services. You can track member attendance, identify trends, and communicate personalized offerings to each member based on their recent activity and engagement levels. 

The MyStudio platform allows you to deliver curated member experiences that modern consumers crave. You can present each member or lead with relevant product and service offerings to encourage sign-ups, increase spending, and strengthen your total sales volume. 

You can also leverage MyStudio to strengthen your online presence by proactively encouraging reviews and feedback through multiple feedback loops, including email and direct SMS messaging. Acquiring positive reviews from your satisfied members is a great way of making your studio more visible and attracting new prospective clients. 

How can MyStudio’s software reduce membership churn / cancellations?

MyStudio’s attendance software facilitates churn (cancellation) reduction in several ways. For one, our powerful tracking tools allow you to identify key trends and thus pinpoint customers that are most at risk of cancellation. You can then target these particular members with automated communications that encourage them to come back. You can also create staff actions for at-risk members and ensure that one of your employees follows up with them before you start losing out on paying customers. 

Our attendance tracking software also includes a broad array of lead generation and nurturing tools, which you can leverage to optimize total enrollment and keep your membership funnel full. By supporting your lead generation efforts and working to reduce churn, the MyStudio platform plays a critical role in preserving business continuity, stabilizing your cash flow, maximizing revenue, and setting the stage for the continued growth of your fitness studio. 

How does tracking attendance help improve member retention?

The automation tools of MyStudio’s software allow you to implement custom communication triggers and pre-programmed messages. Similar to what we mentioned above, you can use these messaging tools to target at-risk members with low attendance numbers to improve retention rates. For instance, if a member’s attendance rate were to drop below 50%, you could set up a series of SMS or in-app messages that encourage them to get back to your studio.

The MyStudio platform also makes for an excellent tool with which to educate members on what to expect at each level of their journey, which is especially important if your studio measures and rewards progress through belt or rank-based promotional processes. If you have been asking yourself how to increase membership retention, MyStudio attendance software is the solution you have been searching for. The MyStudio platform features industry-leading pricing, a transparent subscription model, and exceptional value for your money. Not to mention, our great rates ensure you keep more of what you earn so you can pour it back into your business.

Thousands of businesses trust MyStudio.

Never miss a sign-up or sale
Stay connected with member + business management apps
Reduce member cancellations and increase lead conversions
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