Customer Analysts

We are seeking two Customer Analysts for our growing tech company, MyStudio. MyStudio is a management and payment system for event and membership-based businesses. We currently partner with over 2,000 fitness studios across the world.

‍

The Customer Analyst needs to be self-motivated, punctual and have a passion for working directly with customers.

‍

Working hours / options: 

Full-time Tuesday - Saturday 9am- 6pm or Full-time Monday - Friday 11am - 8pm with a 1 hour unpaid meal break.  

Part-time: Monday-Saturday available between 9am-8pm EST. Need to commit to at least 3 days per week and minimum 5 hours per day.

Individuals interested in the Customer Analyst role must also have:

-Outstanding English oral and written communication

-Basic grammar skills and average typing 40 - 60 WPM

-Experience working in a customer call center highly desired

-Enjoys a fast-paced environment and multi-tasking

-Excellent attention to detail

-Exceptional problem-solving skills

-Experience working in a team environment

-Comfortable with change

Additional Responsibilities include:

-Deliver precise and timely responses to customers over multiple channels (phone, live chat)

-Thorough understanding and application of MyStudio

-Analyze user trends, behavior, and customer issues of the MyStudio app

-Identify opportunities for improvement

-Facilitate customer support communication to other MyStudio team members

‍