We are seeking two Customer Analysts for our growing tech company, MyStudio. MyStudio is a management and payment system for event and membership-based businesses. We currently partner with over 2,000 fitness studios across the world.
The Customer Analyst needs to be self-motivated, punctual and have a passion for working directly with customers.
Working hours / options:
Full-time Tuesday - Saturday 9am- 6pm or Full-time Monday - Friday 11am - 8pm with a 1 hour unpaid meal break.
Part-time: Monday-Saturday available between 9am-8pm EST. Need to commit to at least 3 days per week and minimum 5 hours per day.
Individuals interested in the Customer Analyst role must also have:
-Outstanding English oral and written communication
-Basic grammar skills and average typing 40 - 60 WPM
-Experience working in a customer call center highly desired
-Enjoys a fast-paced environment and multi-tasking
-Excellent attention to detail
-Exceptional problem-solving skills
-Experience working in a team environment
-Comfortable with change
Additional Responsibilities include:
-Deliver precise and timely responses to customers over multiple channels (phone, live chat)
-Thorough understanding and application of MyStudio
-Analyze user trends, behavior, and customer issues of the MyStudio app
-Identify opportunities for improvement
-Facilitate customer support communication to other MyStudio team members